Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected service.

Tracking Information

All orders above £50.00 will include tracking, a tracking number will be provided upon once your parcel has been dispatched.

Customs, Duties & Import Taxes

International customers are responsible for any customs or import fees that may apply. Concorde Collectables cannot predict or cover these charges.

*Important Notice* – As of November 2025, we have two important changes to our Postage & Shipping policy:

1. From 1st December 2025, we will no longer ship to any address in the Republic of Ireland. We have experienced significant difficulty with the Customs, Duties & Imports control in Ireland causing delays, loss of revenue and reduced customer satisfaction. Please contact us if you are looking to order to an address in Ireland, and we will strive to accommodate you. We apologise for any inconvenience caused. Please note this does not include Northern Ireland.

2. Shipping Costs to all addresses in the United States will increase by a minimum of £10.00 from 1st December 2025 following the sharp increase in US tariff charges. Orders under $800 are no longer exempt from duties and tariffs and we have carried the cost of this from August 2025. Depending on the value and size of the item, further costs may be applied and you will be contacted accordingly. We apologise for any inconvenience caused.

2. Refunds & Returns

We want you to be happy with your purchase. If you’re not satisfied, please review the policy below.

Eligibility for Returns

You may request a return or refund if:

• The item arrives damaged or not as described

• You received the wrong item

• Your item is defective

• You changed your mind (see “Change of Mind Returns” below)

Return Window

• You must contact us within 14 days of delivery to request a return.

• Items must be returned within 30 days of receiving your return approval.

Condition of Returned Items

Items must be returned in the same condition they were received, including:

• Original packaging

• All accessories, certificates, or included items

• No additional signs of wear or damage

Non-Returnable Items

• Digital downloads

• Gift cards

• Clearance or “sold as seen” items (if clearly stated on product page)

• Custom or personalised orders

3. Change of Mind Returns

If you change your mind about your purchase:

• You may return the item at your own postage cost.

• Refunds will be issued once the item is received and inspected.

• Original postage costs are non-refundable unless legally required.

4. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

1. Contact us within 7 days of delivery.

2. Include clear photos of the item and packaging.

3. We will offer:

   • A replacement (if available),

   • A repair (if applicable), or

   • A full refund.

Return postage for damaged/incorrect items will be covered by us.

5. Refund Processing

• Once your return is received and approved, refunds are processed within 3–14 business days.

• Refunds are issued to the original payment method only.

• You will be notified by email when your refund has been processed.

6. Lost or Missing Parcels

If your parcel appears lost:

• Contact us and we will investigate with the courier.

• A replacement or refund will be issued once the courier confirms the parcel is lost.

• Investigations may take 5–28 business days, depending on courier policy.

7. Contact Us

If you have any questions about shipping, returns, or refunds, please use the chat widget in the bottom right hand corner.